📢 Processing & Shipping: Orders take 3-7 business days to process, We do not ship on weekends or holidays
Return
We accept returns within 7 days of purchase. To be eligible for a return, your item must be in its original condition & unused. We don’t accept returns on custom products.
How to Return an Item:
- Contact us at Hello@Louneli.com.au within 7 days of receiving your order to initiate a return.
- Ship your return to our address provided in the email.
- Once we receive the returned item, we will process your refund within 5-7 business days.
Exchanges:
We do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
Shipping Costs for Returns:
Customers are responsible for return shipping costs unless the item is defective or damaged.
