Refund & Returns Policy

Return Eligibility:

We accept returns within 7 days of purchase. To be eligible for a return, your item must be in its original condition, unused. 

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How to Return an Item:

- Contact us at Hello@Louneli.com.au within 7 days of receiving your order to intimate return. 

- Ship your return to our address provided in the email.

- Once we receive the returned item, we will process your refund within 5-7 business days.

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Exchanges:

We do not offer exchanges. If you wish to exchange an item, please return the original item, for a refund and place a new order.

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Shipping Costs for Returns:

Customer as responsible for return shipping costs.

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